Shipping policy
At The Lemon Lady Store, we work hard to get your order to you quickly, safely, and with a little extra sunshine.
📦 Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays).
Custom or handmade items may require additional processing time, which will be noted in the product description.
Once your order is prepared, it will be shipped using your selected shipping method.
🚚 Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping speed.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
- Priority Shipping: 1–2 business days
Please note: Delivery times are estimates and may vary due to carrier delays or high-volume periods.
📍 Shipping Locations
We currently ship within the United States.
If you’re outside the U.S. and want to order, reach out—we may be able to work something out.
📬 Order Tracking
Once your order ships, you’ll receive a tracking number via email so you can follow it every step of the way.
⚠️ Delays & Issues
We are not responsible for delays caused by:
- Shipping carriers (USPS, UPS, etc.)
- Weather or natural events
- Incorrect or incomplete shipping addresses
If your package is marked delivered but not received, please contact the shipping carrier directly first.
🏠 Incorrect Addresses
Please double-check your shipping address before placing your order.
If an order is returned due to an incorrect address, the customer is responsible for reshipping fees.
📦 Lost or Damaged Packages
If your order arrives damaged or is lost in transit:
- Contact us within 7 days of delivery (or expected delivery)
- Include photos (if damaged)
We’ll work with you to make it right—no runaround.